Refunds or exchanges are available for products that arrive damaged or defective. To be eligible, the request must be made within 15 days of receiving the item.
2. Accepted Reasons
We accept refund or exchange requests only in cases of: – Damaged items upon arrival – Manufacturing defects within 15 days of delivery
3. Exclusions
We do not offer refunds or exchanges for: – Used products – Items returned without original packaging – Change of mind or customer error
4. Return Process
To request a refund or exchange: 1. Email us at contact@noirlayer.com with your order number 2. Attach clear photos of the damage or defect 3. Wait for confirmation and return shipping instructions Once approved, you may return the item in its original packaging.
5. Refund or Exchange
If your return is approved, you may choose between: – A full refund to your original payment method – A product exchange of equal value Let us know your preference in your return email.
6. Refund Timeline
After we receive and inspect the returned item, your refund will be processed within approximately 15 days.
7. Return Shipping
NoirLayer will cover the cost of return shipping for approved damaged or defective items. Please do not ship items back without prior confirmation.
8. Contact Information
If you have questions regarding this policy or need assistance, contact us at: Email: contact@noirlayer.com Phone: +49-17661177542
